Política de envío

ARTICLE 1: SHIPPING TIME

Your order will be shipped as soon as possible. It takes us two (2) to four (4) days to process your request. After this term, we will send it to you. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.
Now, the time in which the shipment is delayed, from the postal mail services, can be estimated as follows:
No order can be cancelled once it has been shipped.

ARTICLE 2: DELIVERY TIME and PRODUCT CONDITION

Please select the shipping and delivery preference at the checkout. In case of delay of your package, Mycelium can not be held responsible. Please provide the shipping address correctly and we are not responsible for errors in the address. The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier's delivery note. Feel free to contact us if you have any question : business@myceliumpr.com.

Where is my order shipped from?
We are a Caribbean company with management centers on the Island of Puerto Rico.

I have received a damaged item or product. What I do?
We regret the situation. In order to resolve it, you have five (5) days, from receiving the order, to send us an email to business@myceliumpr.com. In this email you must include: 1) first and last name; 2) address; 3) telephone number; 4) order or order number; 5) a brief description of the situation and condition in which you found the damaged item or product; 6) photos of the damaged item or product; and 7) any other details you have about the order. We will get back to you with a solution as soon as possible!

How do I track my order?
If your shipping method includes tracking, you will receive a link to the email registered in the account, when your order is shipped. If you have any questions about your shipment, please contact us at business@myceliumpr.com. Always remember to include: a) name and surname; b) address; c) telephone number; and d) order or order number. In this email you must include: 1) name and surname; 2)address; 3) telephone number; 4) order or order number; 5) a brief description of the situation and condition in which you found the damaged item or product; 6) photos of the damaged item or product; and 7) any other details you have about the order.